FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. What materials are your pencil cases made from?

We use premium materials including:

  • Durable Canvas
  • Soft Felt
  • High-quality PU Leather
  • Waterproof Oxford Fabric
  • Transparent PVC

Material details are clearly listed on each product page.

6. How many pens/pencils can the cases hold?

Capacity varies by model:

  • Small pouches: 10–20 items
  • Medium cases: 25–40 items
  • Large rolls & multi-compartment cases: 50–80+ items

Exact capacity is listed on each product page.

7. Are the cases suitable for students?

Yes. Many of our designs are popular among students for school, college, and exam preparation due to their practicality and durability.

8. Are the pencil cases water-resistant?

Many models feature water-resistant or waterproof outer layers to protect your stationery from spills and light rain.

9. Do the cases have multiple compartments?

Yes. Most designs include multiple pockets, elastic loops, and dividers to keep items neatly organized and easy to find.

10. Are the cases suitable for artists and professionals?

Absolutely. We offer spacious cases perfect for markers, brushes, pens, technical pencils, and other creative tools.

11. Do you ship internationally?

Currently, we only ship within the United States.

12. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

13. What if my pencil case arrives damaged?

Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.

14. Are the cases good for gifting?

Yes. They come in elegant packaging and make wonderful gifts for students, artists, teachers, and stationery lovers.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.